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Experiences

Experiences

Application Management

/ Application Management

 
Application management is a specific mode of maintaining the software. It consists of making sure the software is always updated and properly functioning based on “regulations” and on the predefined Service Level Agreement (SLA).
 
 

The application management work group currently counts 20 staff members with functional and technical experiences.

 

Activities included in the application management service provided by side soft are the following:
 

Procedure protection application

Functional help desk service for users

Management of periodic and/or relevant activities


Corrective maintenance (bug fixing activity / software modification) based on the type of procedure, includes the following services: 

•   Correction of anomalies
•   Application release activities in various sectors (development, examination, testing, production and disaster recovery)
•   Opening of the production release file
•   Presentation of the documentation of the project
•   Installation of software packages provided by the supplier owner of the procedure 

 

Adaptive maintenance includes the following services:

•   The installation of software packages provided by the supplier owner of the procedure
•   Application release activities in various sectors (development, examination, testing, production and disaster recovery)
•   Opening of production release files
•   Presentation of the documentation of the project

 

Technical help desk service for I.T. personnel

 

Management of disaster recovery periodic tests
 

Time schedule of the management application service is agreed upon directly by side soft with the client.
 
Today SIDE SOFT provides the application management service to its clients, guaranteeing the function and evolutional requirements of approximately 80 procedures, in both mainframe and distributed.

Below are some of the scopes followed daily by SIDE SOFT:

•   Payment system administration     
•   General personal data 
•   Analysis of clients’ balance sheets 
•   Bank of italy
•   Change of branch 
•   Cash management
•   Centralized client communication  
•   Electronic communications 
•   Monitoring console alert service 
•   Credit/icc control
•   Dashboard operations bpm
•   Payment instructions 
•   Loans and guarantees 
•   Account management and qualification of users 
•   Centralized requests management 
•   Documentary credit management 
•   Credit brokering management 
•   Management of documents 
•   Group risk management 
•   Collection of trade receivables management
•   Departmental user permit management 
•   Events management and general alerting 
•   Infrastructure application for integration of legacy system 
•   Factoring interface
•   Generalized interface 
•   Leasing interface
•   Intranet
•   Mapping of departmental-host interview functions 
•   Communication middleware between departmental platform and host
•   Bank processes monitoring 
•   Email
•   Company information framework 
•   Telephone calls and open tickets report 
•   Web service for printing “on line” in pdf
•   Sharepoint
•   Logical security
•   Bank reconciliation 
•   Support instruments for development
•   Treatment of checks in italy
•   Virtual banking
•   Visualization of certification of each user of the group